REVIEW MANAGEMENT · PUBLIC RELATIONS
We get your Google reviews growing on autopilot, so prospects pick you instead of the next contractor on their list. You stop spending on ads to outrun your reputation. The phone starts ringing more.
CLIENT VOICES
"We went from 3.4 stars to 4.8 in five months. Our phone is ringing off the hook. We had to hire a second receptionist just to handle inbound."Dr. M.H. · Dentist · Dallas, TX
"From 2.8 to 4.6 stars in six months. I paused all my Google Ads spend and the phone keeps ringing."T.R. · Roofing Contractor · Phoenix, AZ
"They got us into Forbes, Bloomberg, and WSJ in the first quarter. Seven family office prospects called within two months of the Forbes piece. We closed four."David K. · Wealth Advisor · Greenwich, CT
"My average ticket size went up because I'm finally getting prospects who picked us first instead of calling four companies. Better leads, less price shopping."Mike D. · HVAC Owner · Austin, TX
"A bad health-inspection story hit local news and our Google reviews crashed overnight. TrustSignal didn't promise to make the bad ones disappear. They built a system that got us so many new 5-star reviews from real customers that the bad ones got buried within 8 weeks."Marco V. · Restaurant Owner · Miami, FL
"Our weakest location was at 3.6 stars and dragging down the whole brand. Six months in, every location is at 4.7 or higher. Consult-to-book is up from 38% to 67%. The team had to add a waitlist."Jessica H. · Medspa Owner · San Diego, CA
THE COST OF DOING NOTHING
Not a guess. Published research from the Harvard Business Review. Whether you're a dentist, a roofer, a wealth advisor, or a restaurant, the math doesn't care.
WHAT WE DO
That's the number prospects look at before they pick a business. We move you there through compliant review outreach to your existing happy customers, professional response to every review in your voice, and active defense when something hits. Most clients hit 4.8+ within six months.
One Forbes mention closes more deals than $50k of ads. We have direct relationships with the journalists at 1,100+ elite publications. Most agencies don't. We also shape what shows up on Google when your name is searched.
THE COMPOUND
Reviews and search results don't move on the same schedule as paid ads. They move slower, and they move harder.
Day 90: average client at 4.0 stars and 25% more inbound calls.
Month 6: 4.5 stars and 90% more inbound calls.
Year 1: 4.7+ stars and 180% more inbound calls.
Trajectory based on average active-client data. Individual results vary.
WHO WE WORK WITH
Dentists, specialists, multi-location groups, physicians.
Personal injury, family, criminal, corporate, solo practitioners.
Medspas, cosmetic surgery, wellness clinics, dermatology.
Restaurants, hotels, boutique groups, multi-location operators.
Roofing contractors, siding, gutters, window installers.
Plumbers, HVAC technicians, drain services, water heater specialists.
Dealerships, body shops, mechanics, detail and tint shops.
Lawn care, landscaping, tree services, hardscape, irrigation.
Electricians, solar installers, EV charging, generator services.
Garage doors, pest control, restoration, painters, handymen.
Wealth advisors, RIAs, insurance brokers, financial planners.
Brokers, teams, property managers, real estate developers.
ALSO AVAILABLE
An AI receptionist that answers every call, books appointments, and captures leads 24/7.
Most owners lose 30-40% of their inbound calls to voicemail. We end that. Every call answered, every lead captured, every opportunity logged.
Missed-call text-back automation that sends a personalized SMS within 30 seconds of any call you can't answer.
Most prospects who don't get through to you call the next business on the list. A text within 30 seconds keeps them in your pipeline.
Local SEO built specifically for service businesses. We get you into the top 3 map results in your service area.
The map pack drives 44% of all clicks for local searches. If you're not there, you're invisible. We get you there and keep you there.
Conversion-focused websites and landing pages. Built fast, designed to convert, hosted with us.
Most service-business websites look like the owner built it themselves in 2017. We replace yours with something that converts the traffic you already have.
For high-ticket businesses where a Forbes mention closes deals. Per-placement pricing through our PR division.
Direct relationships with journalists at 1,100+ elite publications. We pitch, place, and amplify. See the Public Relations page.
Reputation, brand, or growth problem we haven't listed? Bring it to a strategy call.
We've helped clients with everything from impersonation defense to founder profile building to crisis communications. If it's reputation-shaped, we've probably solved it.
SELECTED WORK
312 new five-star reviews. 41% more booked appointments. Cut $14k/mo in Google Ads spend within a year.
58% more inbound calls. Cost-per-lead dropped from $312 to $94. Owner paused all paid ads.
Misleading article was the #1 result for the partner's name. Off the first ten pages entirely by month nine.
WHAT CHANGES FOR YOU
When prospects pick you before they price-shop, you stop competing on price. Your cost-per-lead drops. Your close rate goes up. Your ad budget becomes optional.
Average client: 35% more inbound calls within 90 days. The same marketing dollars that used to bring in 20 leads now bring in 27. Same staff, more revenue, better margins.
Every day, your Google profile gets stronger without you doing anything. You see the monthly numbers in your email. You don't think about your reputation. You just keep closing.
BOOK A CALL
We pull up your business and your two closest competitors. You'll see exactly where you're losing prospects, and where they're winning them.
You'll see what's on page one of Google for your name. You'll see every review hurting your inbound. You'll get a written estimate of what fixing it is worth.
Senior strategist only. No discovery questionnaire. No pitch deck.
SERVICE 01
That's the number prospects look at before they pick a business. We move you there through compliant review outreach, professional response on every review, and active defense when something hits. Most clients hit 4.8+ within six months.
THE STAKES
Most owners learn this the slow way. They don't see the customers they lost. They see the slowdown. Then they blame the economy, the season, the algorithm, the team. And they spend more on ads to outrun a problem ads can't fix.
Meanwhile, the actual cause is sitting on their Google profile, public, indexed, getting more visible every week. Quietly costing them deals.
If your review surface is the first thing a prospect sees, and it tells them you're average or worse, no amount of ad spend or SEO will save the deal.
WHAT YOU GET
Compliant, ethical outreach to your existing happy customers. The right ask, at the right moment, through the right channel. Most clients double their monthly review volume in 90 days.
Every reply written by a strategist, approved by your team, and posted in your voice. We don't template. Each response is built for the specific reviewer.
Fully optimized GBP listing: categories, attributes, services, photos, posts. The kind of profile that ranks in the map pack and converts the people who find it.
Real-time alerts on Google, Yelp, BBB, Facebook, Healthgrades, Avvo, DealerRater, Angi, HomeAdvisor, TripAdvisor, Zillow, OpenTable, and 40+ more.
Critical reviews: drafted within 4 hours. Negative: 24 hours. Neutral and positive: 72 hours. You don't have to think about it. We do.
When a review crosses a defined severity threshold, ownership is notified directly. You don't find out from a customer. You find out from us, with context and a plan.
Google rewards different signals than Yelp. Yelp behaves differently than BBB. We don't run a single generic playbook. We build platform-specific approaches.
Healthgrades and Avvo don't behave like consumer platforms. DealerRater requires a different voice than Yelp. Angi has its own rules. We assign by vertical, not by lottery.
The incident playbook activates: response, internal communications, PR alignment in parallel. You don't improvise the worst day of the year.
Star rating, volume, sentiment shifts, platform performance, revenue attribution. Delivered to ownership. No dashboard to check.
Quarterly snapshots: how your reputation compares to your three to five closest competitors across the platforms your customers actually use.
Where useful, we train your front-of-house staff to recognize, prevent, and route negative experiences before they become public reviews.
RECENT RESULTS
312 new five-star reviews. 41% more booked appointments. Cut $14k/mo in Google Ads spend within a year.
From 2.8 to 4.6 stars in six months. Lead volume up 58%. Cost-per-lead dropped from $312 to $94. Owner paused all paid ads.
Twelve-month engagement. Volume up 280%. Highest consult-show rate in clinic history.
30 minutes. Live walkthrough of your reputation surface. Specific recommendations. No pitch deck.
SERVICE 02
One Forbes mention closes more deals than $50k of ads. We have direct relationships with journalists at 1,100+ elite publications. We pitch, place, and shape what shows up on Google when prospects search your name.
THE LEVERAGE
Because it does what paid can't: it makes your business credible to the people who already considered you and aren't sure yet. It moves prospects from "interested" to "decided" without you saying a word.
And unlike ads, it doesn't stop when you stop spending. A Forbes mention from 2024 still shows up on your founder's name search in 2027. A trade publication feature compounds for the entire life of the business.
That's the part nobody talks about. The relationships took years to build. They are the actual product. The press release template you bought online is competing against people with our Rolodex. The math doesn't favor the template.
WHAT YOU GET
Direct outreach to journalists at Forbes, Bloomberg, WSJ, Inc., Entrepreneur, Robb Report, and your industry's top trade publications. We pitch stories, not press releases.
Direct relationships across every major beat: legal, medical, financial, lifestyle, trade, business. These doors don't open with cold outreach.
Op-eds, bylined articles, LinkedIn long-form, thought-leadership pieces. Written in your voice. Placed in publications your prospects actually read.
Curated placement on podcasts that match your audience and your goals. Long-form, high-trust shows that compound. Not one-off appearances.
Industry awards, Best-Of lists, certifications. These compound on SERP and in customer perception. Most owners don't know they're eligible.
We shape what appears on page one (and two and three) of Google for your name, your business, and the searches prospects run before they call.
The story of your business and your founders, codified. Used across press, web, sales, and internal communications. Most owners have never written theirs down.
Coordinated visibility across Wikipedia (where eligible), LinkedIn, industry directories, podcast circuits, and trade publications.
Senior team on call for active situations. Statement drafting, journalist response, internal communications, and search-result protection in parallel.
When competitors, ex-employees, or adversarial parties move against you, we respond with measured public counter-narrative and aggressive search-result work. Quietly.
Fake LinkedIn pages. Fake Google profiles. Impersonating social accounts. We have specific protocols for each and a high success rate across all of them.
For owners who want stage visibility: we identify, pitch, and prepare you for industry conferences, panels, and trade events.
RECENT RESULTS
Coordinated long-form strategy. Original article on page three by month six. Off the first ten pages entirely by month nine.
Six placements in three quarters: Forbes, Robb Report, Bloomberg, WSJ. Closed four of the seven inbounds. Measurable lift in average client size.
Twelve-month engagement. Practice transitioned from local recognition to a meaningful out-of-state patient pipeline.
30 minutes with a senior PR strategist. We'll map your current visibility, identify the publications worth targeting, and outline what's realistic in the first 90 days.
ADDITIONAL SERVICES
Beyond review management and PR, we offer a set of capabilities that compound the same outcome: more deals closed, more revenue captured, less work for you.
An AI receptionist that answers every inbound call, books appointments directly into your calendar, and captures leads 24/7.
Most owners lose 30-40% of inbound calls to voicemail. We end that. Every call answered, every lead captured, every opportunity logged. Available in English and Spanish, with custom call scripts built for your business.
Missed-call text-back automation that sends a personalized SMS within 30 seconds of any call you can't answer.
Prospects who don't get through call the next business on the list. A text within 30 seconds keeps them in your pipeline. Average client recovers 22-38% of missed-call leads using this alone.
Local SEO built specifically for service businesses. We get you into the top 3 map results in your service area.
The map pack drives 44% of all clicks for local searches. If you're not there, you're invisible. We get you there and keep you there. Includes citation building, GBP optimization, on-page work, and local-link building.
Conversion-focused websites and landing pages. Built fast, designed to convert, hosted with us.
Most service-business websites look like the owner built it themselves in 2017. We replace yours with something that converts the traffic you already have. Mobile-first, fast, with the kind of social proof and clear CTAs that actually book calls.
For high-ticket businesses where a single tier-1 placement closes deals. Per-placement pricing through our PR division.
Direct relationships with journalists at 1,100+ elite publications. We pitch, place, and amplify. Better fit for wealth advisors, law firms, surgeons, and other high-ticket service businesses.
Reputation, brand, or growth problem we haven't listed?
We've helped clients with everything from impersonation defense to founder profile building to crisis communications. If it's reputation-shaped, we've probably solved it. Bring it to a strategy call.
30 minutes to scope what's actually worth doing for your business. No pitch deck. No discovery questionnaire.
ABOUT
Quiet. Compound. Earned over years and lost in days. We built TrustSignal to be the firm we would have hired ourselves.
TrustSignal was founded by a team of communications, search, and brand strategists who shared one frustration. Most reputation services were either software companies pretending to be agencies, or agencies pretending to understand the digital surface of a business. Neither was the firm that owners actually needed.
We started with one conviction. Reputation is the highest-leverage asset a business has, and almost no one is managing it the way they manage their accounts or their hiring. We set out to build a service organized like a law firm, run by senior people, that treated reputation as the strategic discipline it is.
Three commitments shape the work.
Outcomes over dashboards. We don't sell access to a tool. We sell measured changes in how your business is found, perceived, and chosen.
Discretion over marketing. Most of our work is invisible. We don't publish client names without permission. The point of reputation work is that no one notices it happening. Only that it has happened.
Compounding over quick fixes. Reputation moves slowly until it moves quickly. We design engagements for the long arc.
Remote-first by design. Senior staff in New York, Toronto, Austin, and Miami. We work with clients across the United States and Canada and accept new engagements on a rolling basis, with a quarterly cap to maintain the staffing-to-account ratio this kind of work requires.
30 minutes with a senior strategist. No obligation. If there's fit, we follow with a full audit and a written proposal.
PORTFOLIO
Anonymized engagements. Real outcomes. No vanity metrics. We don't publish client names without permission. Filter by vertical.
312 new five-star reviews. 41% more booked appointments. Cut $14k/mo in Google Ads spend within a year.
A misleading article was the top result for the partner's name. Off the first ten pages entirely by month nine.
Maintained 4.6+ average across all locations through a three-restaurant opening phase.
Review velocity program plus full response operations. Volume up 280%. Highest consult-show rate in clinic history.
Seven family-office prospects inbound from one Forbes piece. Closed four. Six total placements in three quarters.
Six-month engagement. Firm now ranks in the top three for personal-injury searches in two adjacent markets.
Coordinated DealerRater, Google, and Cars.com response across five stores. Lead-to-show rate up significantly.
Twelve-month engagement. Local-recognition practice now drawing out-of-state patients.
Lead volume up 58%. Cost-per-lead dropped from $312 to $94. Owner paused all paid ads. Highest revenue quarter in company history.
From 3.7 to 4.8 stars in nine months. Inbound up 74%. Owner expanded from one truck team to four. Paused Google Ads.
Used a strong reputation baseline to expand into two new service areas. 41% lead growth in 6 months.
Active false-review defense during a contentious project conclusion. Owner closed two largest contracts of the year.
Started at 3.2 stars. Reached 4.7 by month nine. Lead volume nearly doubled. Owner hired second sales team.
Inherited mixed sentiment under prior ownership. Eighteen months in: highest TripAdvisor ranking in the property's history.
Book a 30-minute strategy call. Live competitor teardown. No obligation.
CONTACT
Speak with a senior strategist about what's hurting you right now. We pull up your business and your two closest competitors live on the call. You'll see exactly where you're losing deals and where they're winning. No discovery questionnaire. No pitch deck.
Last updated: May 2026
TrustSignal LLC ("TrustSignal," "we," "us") respects the privacy of our clients, prospects, and website visitors. This policy describes what information we collect, how we use it, and your rights regarding that information.
When you submit a contact form, we collect your name, business name, industry, revenue range, email address, phone number, and any details you choose to share about your situation. When you visit our website, we collect standard server log information (IP address, browser type, pages visited, referring URL).
We use submitted information solely to respond to your inquiry, conduct any agreed-upon audits, and communicate about potential engagement. We do not sell, rent, or share your information with third parties for marketing purposes.
All client and prospect information is treated as confidential by default. Internal access is restricted to senior staff with a need to know. Communications are conducted over encrypted channels where possible.
You may request access to, correction of, or deletion of your personal information at any time by emailing hello@trytrustsignal.com. We respond within five business days.
Questions about this policy: hello@trytrustsignal.com
Last updated: May 2026
By accessing this website or engaging TrustSignal LLC ("TrustSignal") for services, you agree to the following terms.
TrustSignal provides reputation management, public relations, and related services to businesses. Specific scope, deliverables, timelines, and fees are defined in a separate written engagement agreement signed by both parties.
While we operate with proven methodologies and report transparent results, we do not guarantee specific outcomes, rankings, placements, or star ratings. Reputation work depends on variables outside any firm's control, including platform algorithms, customer behavior, and market conditions.
All client information, communications, and engagement details are treated as confidential by default. We do not publish client names or identifying details without explicit written permission.
To the maximum extent permitted by law, TrustSignal's total liability for any claim arising from this agreement or our services is limited to the fees paid in the three months preceding the claim.
These terms are governed by the laws of the State of New York. Disputes are resolved in the courts of New York County, New York.
Questions: hello@trytrustsignal.com
Last updated: May 2026
TrustSignal LLC operates on the principle that reputation work is most effective when invisible. The following confidentiality commitments apply to every engagement.
We do not publish client names, logos, or identifying details on our website, in marketing materials, or to prospects without explicit written consent. Case studies on this site are anonymized.
Specific strategies, deliverables, timelines, fees, and reporting are treated as confidential between TrustSignal and the client. We do not discuss active engagement specifics with third parties.
All written communications are stored on encrypted infrastructure with access restricted to assigned staff. Verbal communications occur over secure channels where requested.
Confidentiality obligations survive the conclusion of an engagement indefinitely. Former client information remains confidential.
The only exceptions to these commitments are: (1) where required by law or court order, (2) where the client has provided explicit written consent, (3) where the client has voluntarily made the information public.
Questions: hello@trytrustsignal.com